Legal Stuff

Terms of Service

By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Products

While we strive for accuracy in product descriptions and images, we cannot guarantee that colors, textures, or details will match exactly what you see on your screen.

3. Order Processing

All orders are processed within 7 or fewer business days. You will receive a confirmation email once your order has been shipped.

4. Right to Cancel Orders

Dogwatercity reserves the right to cancel any order before it is shipped. In the event of an order cancellation, the purchaser will be fully refunded. If your order is canceled, you will be notified via email.

5. Pricing

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time.

6. Payment

We accept various payment methods. Methods may be added or removed without notice at any time. Payment information is processed securely.

7. Shipping

Shipping costs are calculated at checkout based on the delivery method chosen and the shipping address. We currently ship to Canada. Delivery times may vary.

8. Returns and Refunds

Our Refund Policy can be found elsewhere on this page of the website. Please review it carefully.

9. Intellectual Property

All content on our website, including images, text, and designs, is the property of dogwatercity and is protected by copyright laws. Unauthorized use is prohibited.

10. User Conduct

You agree not to use our site for any unlawful purpose or in a way that may damage or impair the site. You must not attempt to gain unauthorized access to any part of the site or its related systems.

11. Limitation of Liability

To the fullest extent permitted by law, dogwatercity shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

12. Governing Law

These Terms of Service are governed by the laws of the province of Ontario. Any disputes arising from these terms shall be resolved in accordance with those laws.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the new terms.

14. Contact Information

For questions about these Terms of Service, please contact us at:
Email: contact.dogwatercity@gmail.com

Privacy Policy

dogwatercity is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, dogwatercity (the "Site"), and when you make a purchase.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, mailing address, and phone number.
Payment Information: Credit card details and billing address (processed through our payment processor).
Order Information: Details about your orders, including items purchased and order history.
Technical Data: IP address, browser type, and browsing behavior on our Site.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders.
To communicate with you about your order status.
To respond to your inquiries and provide customer support.
To send you marketing communications, if you have opted in.
To improve our website and services based on user feedback.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that assist us in operating our Site, processing payments, or delivering orders (e.g., shipping companies).
Legal Requirements: We may disclose your information if required by law or in response to a legal request.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Under Ontario’s privacy laws, you have the right to:

Access your personal information we hold.
Request corrections to any inaccurate information.
Withdraw consent for our use of your information, subject to legal obligations.

To exercise these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: contact.dogwatercity@gmail.com

Last Updated

12/24/2024